We do not offer make-up classes under any circumstances.  Due to the high volume of classes and clients we cannot fairly accommodate these requests.

Please review your email notifications before coming to each of your classes in the workshop, course or camp. Sudden instructor illness or other unforeseen circumstances beyond our control can be a reason for a class to be cancelled.  We will send you an email to let you know. You want to check before heading out to the studio.

6 WEEK COURSES, PRIVATE CLASSES AND SPIN THE WHEEL:

Are eligible for a 100% credit to the account if cancelled 10 days prior to the start date after which, they are non-refundable and non-transferable to another date.   If the customer prefers a refund to the original payment method, a 10% administration fee will be charged for any refund.  Less than 10 days prior to the start date all courses and classes are non-refundable and non-transferable to another date.  Hintonburg Pottery does not substitute or provide make-up classes for courses. If you miss a class, every effort will be made by staff to complete your pieces.  For spin the wheel classes, we encourage you to find a friend to take your spot (this does not apply to courses that have already begun).

SPECIALIZED WORKSHOPS:

All specialized workshops are final sale. No refunds are given for Specialized/ Professional Workshops, where an outside artist is brought in to present.  If you need to miss your workshop, we encourage you to find a friend to take your spot.

PRIVATE EVENTS:

Full payment is required upon booking a private event and is non-refundable.  We do not allow cancellations but you may transfer to a future date with at least 14 days notice.  With less than 14 days notice,  the event cannot be rescheduled under any circumstances.  Final number of attendees is due 7 days before the event so we have adequate time to prepare for your special event.  In the unlikely event we need to cancel your private event, we will offer a full refund.

WHAT HAPPENS IF HP CANCELS A CLASS?

We reserve the right to cancel or postpone any program or activity due to low enrollment or inclement weather. If one of your classes is cancelled due to weather the course will be extended a week to make up that class. We will call students if classes are being cancelled.